All the booking conditions along with any other written information we bring or may have used before your booking confirmation apply to your booking with Orbis Travels LLP trading as Orbis Travels (“we” or “us”). The registered address of 401, Shoppers Plaza 4, C. G. Road, Navrangpura, Ahmedabad-380 009, Gujarat. Please read the conditions carefully as they establish and explain our respective rights and obligations. Referring to “you” and “your” will relate to the first person on the booking, all individuals who have confirmed or made a booking or any individual to whom a reservation is transferred or added. Our booking conditions are written to be easy and understandable. If you have any further issues, then please contact our customer relations team which will be happy to serve your queries.
Brochure Accuracy:
All information given in this brochure/itinerary is based on the information available at the time of publication. We reserve the right to change any brochure/itinerary information before or after your booking the tour due to any event beyond our control. In case we are aware of any change sufficiently in advance, we will notify you at the time of booking, otherwise our Tour Manager or Local representative will inform you of the changes. If there are reasons beyond for control, where all the hotels are fully booked, it may be necessary for client s to stay in hotels, other than mentioned or in other cities.
Meals and Special Requests:
The menus are pre-set menus provided for meals on the tour. Unlike an airline, we cannot process a special meal, nor do we guarantee a special diet to the client, We however reserve the right to change the meal arrangement if circumstances make it necessary to do so. No drinks are included in meals. Where special requests for room allocation, diet consideration on tour / cruise etc. are made in writing at the time of booking, every effort will be made to ensure that they are honored. However the Company will not be held liable for claims of damages or consequential loss if such requests are not honoured.
Rules: As per the government regulations, every guest above the 18 years has to carry a valid Photo ID. The identification proofs are Drivers License, Voters Card, Passport and Ration Card. Without valid ID, guests will not be allowed to check in. Orbis Travels LLP will not be responsible for the check-in denied by the hotel due to the above mentioned reason. The primary guest checking-in to the hotel must be minimum 18 years old. Children accompanying adults may be between 1 and 12 years.
Confirmation of Booking: Please note that it takes minimum of 4 to 8 working hours to confirm a reservation at the hotel for same day check-ins. Rooms: We have taken care to select hotels which are comfortable. Most of the rooms have private bath or shower. The hotels will either be those shown in the itinerary or of the same category. Since the rooms may be comparatively small, we would recommend only 3 persons in one room for your own comfort. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway cot put in a twin room for the night. All baggage and personal effects are at all times and under all circumstances at your responsibility. We will not be responsible or liable in case of loss of such items from the hotel. Any damages caused to the hotel rooms during your stay, shall be payable by you, and the company will not be liable for the same. All Double occupancy rooms will have either joint double beds or separate two beds. We do not guarantee any particular type of Beds arrangements, since that totally depends on Hotels. For a family or group of friends, we cannot guarantee adjacent rooms.
Extras: Charges for extra bed, child, food and other facilities which are not mentioned in booking may vary as per the hotel. If an extra bed is included in your booking, you may be provided with a folding cot or a mattress as an extra bed (depends on hotel). General Check-in: Generally, check in time of a hotel is 2 PM and check out time is 12 PM. However, you are advised to confirm the same directly from the concerned hotel about early check-in or late checkout.
Tariff: The room tariff is inclusive of all taxes but the amount paid does not include charges for any additional services and facilities (such as room service, mini bar, snacks or telephone calls, unless specifically mentioned). These services will be charged at the time of check-out. Accommodation: If the hotel denies accommodation to the guests posing as a 'couple' on not providing suitable I’d proof, Orbis Travels LLP will not be responsible for this condition and won’t provide any refund for such bookings. The hotel reserves the right to decline accommodation to localities/city residents.
Orbis Travels LLP will not be responsible for any check-in declined by the hotel or any refunds due to the above mentioned reason.
Modifications: For any modifications, users have to pay applicable cancellation/modification charges. Modified bookings will be subject to availability and may depend on the booking policy of the hotel. The cancellation/modification charges are standard and any waiver is on the discretion of hotel.
Cancellations: In case of the cancellation or modification, any discount given on the actual booking amount will be forfeited in the event of cancellation or modification. For any query or clarification, please contact us on our customer care number.
Orbis Travels LLP Service Fee is charged per passenger in addition to airline fee, as applicable.
Orbis Travels LLP is not liable to provide information on any change in flight schedules, cancellation, status of airline/hotel etc. The airline fee shown above are indicative figures based on their fare rule, which is subject to change, e.g. fluctuation in currency conversion rates. Orbis Travels LLP does not guarantee the accuracy of the airline information. We would recommend that you reschedule/cancel your tickets at least 72 hours prior to the flight departure. Orbis Travels LLP service fee of 3% on total ticket amount is over and above the airline cancellation fee.
Please note that online rescheduling / cancellation of flights is not available - kindly contact us on the customer care number for the same.
For any query or clarification, please contact us on our customer care number.
Please refer few of Important Notes for Flights:
Booking:
Your booking is nontransferable and name of passenger cannot be changed. Use Booking Reference/Ticket number for all communication you have directly with the airline about this booking. Your ticket number serves as confirmation of your ticket status. If you face any error at that time of issue ticket, refund follow up regarding cancelled ticket by you, or any date change or flight changes contact Orbis Travels LLP Help Center.
Orbis Travels LLP Travels Support Detail: Sales@orbisholidays.in / Contact No: +91 9712000912
When will I get my E-Ticket: Your E-Ticket will be emailed to the email address provided at the time of booking. You can take also print E-Tickets from Your Member Login. FAQ: You will get your Member Login and Password on provided email Id at the time of Ticket issuance.
If you are booking multiple ticket itinerary you may need to check in your baggage again at stopover city.
Baggage allowance may vary during your itinerary, it is recommended to carry minimum allowed baggage.
Changes / Cancellation:
Cancel Booking and Refund Process: You can cancel your E-Ticket by clicking on Cancel Bookings from Member Login. For Domestic Ticket Cancellation, call 24hrs prior & for International ticket cancellation, call 96hrs prior. Once you fly, partial refund may not be possible. You cannot cancel your booking from your login id within 24hrs of flight departure. Within 24 hrs cancellation contact directly airline toll free no or contact Orbis Travels LLP help center on +91 9712000912. For no show refund you have to contact Orbis Travels LLP help center within 24hrs of departure date otherwise you may not be eligible for any refund. We can give refund amount after we receive from the airline.
Travel Documents:
It is mandatory to carry Government recognized photo identification (ID) along with your E-Ticket for Domestic flights. This can include: Driving License, Passport, PAN Card, Voter ID card or any ther ID issued by the Government of India. For infant passengers, it is mandatory to carry the Birth certificate. It is your responsibility to ensure you have the appropriate travel documents at all times. For International flights, 6 months validity Passport needs to be carry. Kindly check your visa validity before your departure, visa must be valid during your stay also check if any transit visa require.
Check-In:
Passenger is requested to check-in 3 hrs prior to schedule departure in Domestic & 4 hrs in International flights and counters now close 60 minutes for domestic & 90mins for International before departure. Passengers are informed to plan their Airport arrival accordingly. Any passenger failing to report in time may be refused boarding privileges. A printed e-ticket display on laptop, tablet or phone must be presented at the time of check in. We suggest passengers to do web check in 24 to 48 hours before flight departure time depending on the airline you have booked.
Delays / Cancellation:
Flight timings are subject to change without prior notice. It is advisable to recheck directly with the Airline / Orbis Travels LLP Help Center 12hrs prior to departure of your flight, Then Orbis Travels LLP travels will not responsible for any changes in flights schedules or cancelations. Also check Departure terminal and Arrival Terminal. If any flight is cancelled by the airline authority, Passenger is requested to get a stamped /endorsed copy of the ticket to process the full refund and contact us for any new option provide from the airline or other new option. Orbis Travels LLP will not be responsible if there is any cancellation from airline side or if there is any mis-connection of onward flight due to delay.
Itinerary Changes:
We may often operate more than one coach per departure date. For the comfort and convenience of our passengers, we will sometimes reverse the direction, or slightly amend the itinerary including the flight routing. We will advise you of these amendments, prior to the start of the tour or on tour. In the event that a client misses on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund of the same.
Coach I Sitting:
We use air-conditioned/air-cool coaches. If you are carrying any high value items on the coach, we instruct you not to leave them behind when you leave the coach. We will not be responsible or liable in case of loss of such items from the coach. All baggage and personal effects are at all times and in all circumstances your responsibility. Any damages caused to the coach during your travel, shall be payable by you and the company will not be liable for the same. The drivers are bound by specific rules, like maximum driving hours within a day and during a week, rest period per day / week etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel, otherwise certain sightseeing schedules may be missed due to your actions and the same will be non-refundable. Accommodation For Child Below 12 Years of Age: It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances. In case the client makes any changes in their rooming while on the tour, the company shall not make any refunds or pay any compensation to them. In case the Client decides to make any change in the rooming while on the tour subject to availability, then they shall be bound to pay additional charge.
Registration:
In cases where the travel agent or preferred sales agent (PSA) through whom the clients have booked the tour signs the Booking Form for and on behalf of the persons named in the Booking Form, it shall be deemed and construed that the clients have duly authorized the said travel agent/PSA to sign on their behalf. The signing of the Booking Form by the Client or by their travel agent/PSA shall mean acceptance in totality of the Terms and Conditions contained herein by the Client/s. No person including the Employee/s and the Agent/PSA of the Company other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition set forth in this Brochure. Any assurance given by any person shall have no consequence. The Company reserves the right to decline to register any person/s as Clients for any Tour or to cancel their registration without assigning any reason.
Cancellations:
All services such as Airline seats / Hotel accommodation / ground transportation for group tours are pre-blocked well in advance. We are liable to pay penalties to all our suppliers/vendors if these services are released within the below mentioned time frame. If circumstances make you cancel the Tour, the cancellation must be intimated to us in writing. Such Cancellation will attract the following Cancellation. Cancellation Charges Per Person when a Cancellation is made
In case of cruises, 100% of the cruise cost paid will be forfeited in case of any cancellations, irrespective of time of cancellation. The company reserves the right to cancel any Tour prior to the departure, without assigning any reason. The company cannot assume responsibility for any additional cost or any fees relating to the issuance and / or cancellation of air tickets or other arrangements not done through the company.
Refunds:
Refunds (If any) for amendments and / or cancellations will be paid directly to you for bookings made directly with the company's office. For bookings routed through our Preferred Sales Agent (PSA) or your Travel Agent, the refunds will be routed through them. It would take at least 30 days to process refunds. There is no refunds payable for any unutilized services (e.g. Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.)
Deviations:
If you wish to travel in advance i.e. before the published departure date as mentioned in the brochure or like to come back on a later date after the tour ends, you are required to pay deviation charges of INR 5000/- per person per deviation (subject to availability of seats in the group booking class and ticket validity) The request for deviation should be given in writing to the company at the time of booking as these request are subject to availability and we are not holding seats for the same. The deviation request will be subject to availability and payment for the same does not guarantee the date requested.
Currency and Travellers Cheques:
We suggest you take your holiday spending money partly in traveller’s cheques or travel currency card. Travelers cheques are a safe way to carry money as they are easily encashed for a small service fee and can be replaced if they are stolen or lost provided you have the travellers cheque number and the counterfoil and is subject to the foreign exchange dealer from whom you have purchased the traveler's cheques.
Privacy of Information:
We treat all the information furnished by you as confidential and will share only the necessary information with airline, hotels and other service providers who will provide the services to you during your tour. However we may be constrained to disclose the information furnished by you, if such disclosure is required by the law or by an order of a court or the rules, regulations or enquiry by any government statutory agency having regulatory authority over the Company.
Conditions of Passage:
These conditions are applicable to every Client of the Company, who books a Brochure Tour or any Special Tour or travel arrangement. In the event of a Client booking through us a Tour or Tour Arrangement of any other Tour Operators like Carnival, Cosmos, Star Cruise etc., the "Terms and Conditions" specified by such Tour Operator, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to our "Terms and Conditions" while determining the contractual relation between the Client, the Tour Operator and us.
Health and Insurance:
It shall be the duty of the Client to inform the Company in case the Client has any medical condition that may affect his ability to enjoy and pursue fully the Tour Arrangements and wherein the interest of the Group or any member thereof is prejudicially affected. * The Company reserves the right to ask the Client to provide written certification of his medical fitness before departure. In the event that a medical condition has not been disclosed the Company will not be liable to provide any assistance.
Communication:
The communication directed at the address of the Client as disclosed in the "Booking Form" shall be deemed to have been communicated to the Client. A Travel Agent /PSA through whom a Client books will act to relay information from Client to Company and vice versa. The Company shall not responsible for any error on part of such TravelAgent/PSAin this regard.
Visas:
In the event the application for visa made by any client or the company on behalf of the client is rejected by the concerned embassy or authority due to inadequate documents furnished by the applicant or due to any other reason whatsoever the company shall not be liable or responsible for the same. The consulate may require further documentation and/ or personal appearance. The visa fees include the actual visa charge, the cost of processing fees, professional charges and overheads. All cost charges in respect of the said application for the visa shall be home by the client and the non refundable deposit paid by the client shall be forfeited and no claim whatsoever shall be made for the same.
As granting or rejecting the visas and immigration clearance is the sole prerogative of the concemed sovereign governments, we shall neither be responsible in case of non granting of such documents nor liable for any delay, denial or other related act/ omission or for any loss, expense, damage or cost resulting there from.
The position in respect of cancellation of tour by client due to non availability of documents would not change only by the virtue of the client having applied for such document through us.
Even if the visas are rejected the stipulated fees of the company shall be paid by the client. There will be no refund to the client or any member of his party is unable to travel due to the said reasons. In such cases the non refundable fees paid by the client shall be forfeited and no claim whatsoever shall be made for the same. In the event that a client is unable to travel on the tour originally booked by him/her, due to rejection of the visas by the concemed embassy, the said client have the option to postpone his/her tour to any other future date or transfer his tour to any other tour and in such case the transfer fees for the transfer of the tour shall apply. However, if the client books and pays within the cancellation period and is unable to travel due to any reason whatsoever including the non availability of visas or any travel documents, the cancellation policy will apply.
We want you to understand and agree on followings,
Understanding the above please note that we will be very particular and will take all precautions in sending your passports to any place outside Ahmedabad or inside Ahmedabad, however we will not be responsible for any loss in of passport or documents.
Orbis Travels LLP has enabled a safe and secure environment in order to make every transaction protected. Orbis Travels LLP has obtained PCI DSS certification in order to support safe and secure payment process. If you have any additional queries or concerns please email us or contact us on customer helpline number.
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